Norbu Tea
FAQ
I REALLY want a Norbu Tea shirt. How can I order one?
Of course you can order a Norbu Tea shirt.  Simply visit our Zazzle shop:
http://www.zazzle.com/norbutea



Shop for a personalized gift at Zazzle.

What does Norbu mean?
Norbu is a word from the Tibetan language meaning "precious jewel."  It is a nickname given to me (the site owner) when traveling parts of the Old Tea Horse Road in the Dechen (Deqing) Tibetan Autonomous Region of Northern Yunnan.    

What is your reviews policy?
Update 7/28/10: 
Now receive 20 rewards points to your account for each review posted on www.norbutea.com.
 

*See below for details & restrictions.

A user account is required to post a review on norbutea.com, and all reviews are moderated & approved by the site admin prior to being posted to the site. 

We will approve all positive and negative product reviews that are posted to the site, provided that product reviews are objective, reasonably thorough and there is no profanity or any type of malicious code in the body of the review.

Examples:
Will not be approved:
"This tea rocks."
"I hate this tea."

Will be approved:
(excerpts from an actual review) "This tea rewards attention with a complex layering of the mild roastedness and floral tastes...There’s a lot to appreciate here."

*Reviews/Reward points terms & limitations:
-Limit is 3 reviews per week per registered user. 
-Redemption value of reward points:  20 points = USD $1   
-Rewards points are redeemable only for products available on www.norbutea.com.
-See How does the Rewards Points program work? for detailed information on how to redeem your points.


If you have questions about our reviews policy, please do not hesitate to send us an email at norbu@norbutea.com.

How does the Rewards Points program work?
Norbutea.com has implemented a customer loyalty point system for our registered customers. Registered customers will earn one reward point for every $1 USD of purchases completed, not including shipping charges. As a way to say Thank You (!) to our valued customers for their loyalty, reward points may be used to pay for future orders either in full or in part.

If you wish to take advantage of our rewards points system, you will need to register and use the same login information each time you decide to make a purchase from www.norbutea.com. If you make a purchase without registering an account on the website and still wish to take advantage of the rewards points program, please register for an account by clicking on the "Sign In" link in the footer of each page or on the drop down on the "shop" tab in the top right corner of the home screen, then send an email to norbu@norbutea.com.  We will then be happy to apply the points earned from a non-registered purchase to your new account.

Terms:
All customers who purchase products from www.norbutea.com are eligible to participate in the reward points program. Please remember that the system is automatic, and you must be registered and logged in before placing your order to receive reward points.

Points earned may be applied to future orders only.

Redemption value of reward points:  20 points = USD $1 

Points can not be redeemed for cash and are only for use in purchases made at www.norbutea.com. 

Reward points are not currently redeemable for shipping charges.

Most products on www.norbutea.com receive reward points for purchases; however, "End of Vintage" and some already discounted or close-out products are not eligible to receive rewards points.


How are your shipping rates calculated?
Effective 03/07/2010

US Shipping Policy:
1. Orders with a total product weight under 200 grams (0.4410 Lbs/7.056 oz) will be shipped USPS First Class Mail with a flat rate of $3.00.

2. Orders with a total product weight over 200 grams (0.4410 Lbs/7.056 oz) will be shipped via USPS Priority Mail.  Priority Mail Rates are based on product weight, shape, and/or distance and are calculated through our automated interface with the United States Postal Service. Please see http://www.usps.com/prices/welcome.htm for rate information.

You will be able to pay for shipping with rewards points already earned in your account if you so desire.

If you have any questions or concerns, please do not hesitate to contact us at norbu@norbutea.com.

3. We have USPS Express Mail available as a shipping option with the rates calculated by our interface with the US Postal Service.

International Shipping Policy:
International shipping rates are based on product weight, shape, and/or distance and are calculated through our interface with the United States Postal Service. Please see http://www.usps.com/prices/welcome.htm for rate information.If you have any questions or concerns, please do not hesitate to contact us at norbu@norbutea.com.

What is your Return Policy?
We want you to love the items you have decided to purchase from us!

If for any reason you are not satisfied with your purchase, you may return most unused items purchased at www.norbutea.com within 2 weeks of the original delivery. At this time we can only refund shipping costs if the return is due to an error on our part.  If the item is returned for any other reason you are responsible for the return shipping amount.  We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

The following items may not be returned:
Opened loose or compressed teas which are not defective.  If there is a manufacturer's defect, these products are 100% returnable and/or replacable.

Ship authorized returns to the following address:
Norbu Enterprises
PO BOX 670987
Dallas, TX 75367

For questions regarding our return policy please contact us at norbu@norbutea.com.

What is your Privacy Policy?

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the Norbu Enterprises website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

    Name
    Address
    Email address
    Phone number
    Credit/Debit Card Information
    (etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

    Name
    Address
    Phone Number
    (etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website. For example, we may tell a service provider that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please send us an email at norbu@norbutea.com.


Copyright Notice & Content Use Policy

Unless otherwise noted, all images and content found on www.norbutea.com and all associated websites, web pages, and domains are copyright Norbu Enterprises.  Any unauthorized commercial use of content including but not limited to any images or text found on www.norbutea.com and all associated websites, web pages, and domains is forbidden.

Non-commercial use of content from www.norbutea.com in weblogs, chat rooms, or other online forums is encouraged, provided that the content is properly cited. 

The site owner/administrator can be reached by email at norbu@norbutea.com.


E-Check Payment & Shipping Policy
We are happy to accept E-Check payments via PayPal.  Please note that orders paid via E-Check will not be shipped until the E-Check clears (usually 3-5 business days).
Norbu Enterprises · PO Box 670987 · Dallas, TX 75367 · norbu@norbutea.com

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