Norbu Tea
FAQ
Does Norbu Tea Company Have a retail store or tasting room I can visit?

Our operations are online only.  We do not have retail space for use by the public.


US Shipping

Shipping Schedule:
  • Shipping Days are Monday through Friday (excluding Holidays when US Postal Service offices are closed)
$5 Flat Rate USPS Priority Mail™ shipping for all US orders

Free Shipping For US Orders Over $100:
Orders over $100 with a delivery address inside the United States qualify for free
USPS Priority Mail™shipping.

USPS Priority Mail Express™ rates charged are retail rates. USPS Priority Mail Express™ rates quoted are based on total package weight (product PLUS packing materials), shape and/or distance from our physical location in Texas, and they are calculated through an automated interface with the United States Postal Service. Please see http://www.usps.com/prices/welcome.htm for rate information.


International (Outside the US) Shipping

Available International Shipping Methods***:

Please Note: USPS First-Class Package International Service™ is no longer a shipping option we are able to offer to most international customers.*  This service has been unreliable at best for shipments to most countries outside of North America, and we are no longer willing to accept the losses associated with shipping using any unregistered international service. We apologize for the inconvenience and increase in shipping costs.

USPS First-Class Package International Service™:

*USPS First-Class Package International Service™ is available for shipments to Canada, Israel, Japan and Switzerland only. If we begin to experience consistent problems with First-Class Package International Service™ to these destination countries, this service will cease to be available.

No guarantees on precise time to delivery can be made by Norbu Tea Company, LLC. 

  • USPS First-Class Package International Service™ times to delivery varies greatly from country to country.  Please allow 4-6 weeks for all First-Class Package International Service™ shipments to arrive.  If your shipment does not arrive within a 6 week time-frame, we will investigate and rectify the situation.
  • A delivery confirmation number will be provided, but will not be updated during transit.  This is a delivery confirmation number only, not a tracking number.
  • Please see the country-specific postage prices and other mailing conditions listed on the US Postal Service website here:  http://pe.usps.com/text/Imm/immctry.htm

Priority Mail International®

  • Expected delivery in 6-10 business days (varies by destination country)
  • Country-specific maximum weight limits range from 22 pounds to 70 pounds
  • Please see the country-specific postage prices and other mailing conditions listed on the US Postal Service website here:  http://pe.usps.com/text/Imm/immctry.htm
  • Parcel tracking number will be provided upon shipment of your order.  Shipments can be tracked here:  https://tools.usps.com/go/TrackConfirmAction_input
USPS Priority Mail Express™ International
  • Expected delivery in 3-5 business days (varies by destination country)
  • Country-specific maximum weight limits range from 22 pounds to 70 pounds
  • Please see the country-specific postage prices and other mailing conditions listed on the US Postal Service website here:  http://pe.usps.com/text/Imm/immctry.htm
  • Parcel tracking number will be provided upon shipment of your order.  Shipments can be tracked here:  https://tools.usps.com/go/TrackConfirmAction_input
***Disclaimer: No guarantee of time to delivery or any other service provided by any shipping or mailing service used by Norbu Tea Company, LLC (the US Postal Service, FedEX, UPS or any other affiliated or non-affiliated company) is stated or implied by any verbiage or link presented on this website.  The information provided above is provided as a guide only and is subject to change at the discretion of the Shipping company (the US Postal Service, FedEX, UPS or any other affiliated or non-affiliated company).

We are NOT willing or able to mark your shipments with an non-truthful or artificially low product value or as a "Gift."  Please do not ask us to do this.

International Shipping Rate Information:
International shipping rates are calculated via our interface with the USPS International Shipping rate calculation API.  Rates are calculated based on product weight, size and country of destination.  Please see the country-specific postage prices and other mailing conditions listed on the US Postal Service website here:  http://pe.usps.com/text/Imm/immctry.htm

Please Note: If a customer is somehow able to process an order to any destination without shipping charges due to an outage in our API interface with USPS or for any other reason, this order will be marked as cancelled, it will not be shipped and all funds will be refunded promptly. If you are not receiving a shipping rate quote, please contact us at norbu@norbutea.com so we can investigate and fix the problem.

Some countries impose customs duties and clearance fees on tea, tea ware and international parcels. We have no control over this and CAN NOT be held responsible for these fees. Please contact your local customs office regarding this matter if you are unsure of the fees you might be responsible for upon the arrival of your shipment.


Credit Card Payments

We accept Visa, Mastercard and Discover cards only.

Credit card payments are only accepted from the US and Canada. 

PayPal is the only accepted payment method for International (non US or Canada) orders.


Did you provide the correct shipping address?


Important:  Please double-check that you have provided us with the correct shipping address!


If the address entered in our shipping system returns an error or can not be verified through our interface with the USPS, we will attempt to contact you via email to confirm/correct the shipping address before shipping. 

If our attempts to verify a customer's address are not answered within two business days, we may still ship your products to the address provided with the understanding that the parcel may be returned to us.  In the case of a parcel being returned to us because incorrect address information was provided, we will be happy to refund the customer's full purchase price minus shipping costs when we have actual physical possession of the shipment after it is returned to us by the postal service (a process which generally takes weeks, not days).  Of course, we are more than happy to re-ship to the customer at their expense, provided that they have confirmed/corrected their shipping address with us beforehand.

What does Norbu mean?
Norbu is a word from the Tibetan language meaning "precious jewel."  It is a nickname given to me when traveling parts of the Old Tea Horse Road in the Dechen (Deqing) Tibetan Autonomous Region of Northern Yunnan.    

E-Check Payment & Shipping Policy
We are happy to accept E-Check payments via PayPal.  Please note that orders paid via E-Check will not be shipped until the E-Check clears (usually 3-5 business days).

What is your Return Policy?
Please Note: Opened loose or compressed teas which are not defective will not be accepted for return. Simply not liking the tea or item does not constitute a defect.  If you are not sure if you will like a particular tea, please consider sampling it before buying a large quantity. Sample portions of most teas are available for purchase.

Returns:
You may return most unopened/unused items purchased at www.norbutea.com within 2 weeks of the original delivery. At this time we can only refund shipping costs if the return is due to an error on our part.  If the item is returned for any other reason you are responsible for the return shipping amount.  We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

NOTE: All returned items must be unused and in their original condition when we receive them.  Please appropriately package your items and mark package "Fragile" if you are shipping glass, porcelain or other ceramic items.  If an authorized returned item is broken in transit due to improper packaging, we are not able to refund your original purchase price.  We strongly urge you to purchase insurance against breakage from USPS for all returned shipments.


Ship authorized returns to the following address:
Norbu Tea Company, LLC
PO BOX 800697
Dallas, TX 75380
USA

For questions regarding our return policy please contact us at norbu@norbutea.com.

What is your reviews policy?
A user account is required to post a review on norbutea.com, and all reviews are moderated & approved by the site admin prior to being posted to the site. 

We will approve all positive and negative product reviews that are posted to the site, provided that product reviews are objective, reasonably thorough and there is no profanity or any type of malicious code in the body of the review.  Please limit any reviews that you post to the specific product you are reviewing.  Reviews containing explicit references to other vendors or their products will not be approved. 

Examples:
Will not be approved:
"This tea rocks."
"I hate this tea."

Will be approved:
(excerpts from an actual review) "This tea rewards attention with a complex layering of the mild roastedness and floral tastes...There’s a lot to appreciate here."


If you have questions about our reviews policy, please do not hesitate to send us an email at norbu@norbutea.com.

What is your Privacy Policy?

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the Norbu Enterprises website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

    Name
    Address
    Email address
    Phone number
    Credit/Debit Card Information
    (etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

    Name
    Address
    Phone Number
    (etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website. For example, we may tell a service provider that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please send us an email at norbu@norbutea.com.


Copyright Notice & Content Use Policy

Unless otherwise noted, all images and content found on www.norbutea.com and all associated websites, web pages, and domains are copyright Norbu Tea Company, LLC.  Any unauthorized commercial use of content including but not limited to any images or text found on www.norbutea.com and all associated websites, web pages, and domains is forbidden.

Non-commercial use of content from www.norbutea.com in weblogs, chat rooms, or other online forums is encouraged, provided that the content is properly cited. 

The site owner/administrator can be reached by email at norbu@norbutea.com.

Norbu Tea Company, LLC · PO Box 800697 · Dallas, TX 75380-0697 · norbu@norbutea.com

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