International Shipping System back up and functioning properly.

25 Jul 2011, 12:00 AM

After too many delays and programming issues, our International Shipping rate calculator has finally been fixed! At this time, we are able to accept international (Outside the US) orders as usual.

When you go to checkout and enter your complete shipping address, international shipping options and rates will appear under your product selections.

Canadian Customers: Please note that Canadian Provinces have been added to the "State" drop down menu.

To reiterate our International Shipping policies:

We are NOT willing or able to mark your shipments as a "Gift." Please do not ask us to do this.

International shipping rates are calculated via our interface with the USPS International Shipping rate calculation API. Rates are calculated based on product weight, size and country of destination. First Class Mail International is available for shipments under 3.25 Lbs (52 OZ; 1.475 KG) total shipping weight. Priority Mail International and Express Mail International Service is also available with rates calculated automatically through our interface with USPS.

We are no longer able to ship fragile or breakable items outside of the United States. Despite our best efforts at careful packaging, we have been having immense problems with breakage in international shipments, so we have been forced to disallow all fragile (glass, ceramic, porcelain, etc) international shipments. We apologize for the inconvenience.

Some countries impose customs duties and clearance fees on tea, tea ware and international parcels. We have no control over this and CAN NOT be held responsible for these fees. Please contact your local customs office regarding this matter if you are unsure of the fees you might be responsible for upon the arrival of your shipment.